Support
Need help with TurnPlay? Most answers are below. Still stuck? Email us at support@mind-zone.net and tell us which phone you use and what happened.
Playing
How do I learn a game?
Open a game and tap How to play for a short interactive tutorial. During a match, the ? button shows the rules.
Which ways can I play?
Practice against the bot (three difficulty levels), pass & play on one phone, nearby with a friend's phone next to you, or online with a friend (invite code) or a random player.
How do I invite a friend online?
Open a game and tap Invite friend, then share the 6-character code or link. Your friend taps the link, or opens the same game and enters the code under Join code. Codes are valid for 30 minutes.
What happens if I leave an online game?
You can switch apps and come back: the game reconnects and catches up. Each turn has a time limit, so if you stay away too long the game ends on time. Resigning counts as a loss.
Do I need an account?
No. You play as a guest with a generated name. An optional account (email and password) lets you keep your online profile when you change phones.
Playing nearby (Bluetooth)
How do I play with a friend nearby?
Both open the same game. One taps Host nearby, the other Join nearby (or Scan QR to scan the host's code). No internet is needed, and nearby games don't count for leaderboards.
The other phone isn't found
- Turn on Bluetooth and Wi-Fi on both phones (Wi-Fi doesn't need to be connected to a network).
- Allow TurnPlay's Bluetooth / Nearby devices permission, and on some Android phones Location; it is only used to find the other phone.
- Keep the phones close together and the app open on both.
- Still no luck? Close TurnPlay on both phones and try again.
Notifications
I don't get “Your turn” notifications
- Notifications are for online games. You get one when it's your turn and TurnPlay is not open.
- Allow notifications for TurnPlay in your phone's settings (TurnPlay asks the first time you play online or nearby).
- On Xiaomi, Huawei, OPPO and some other Android phones, also allow Autostart and set the battery saver for TurnPlay to No restrictions.
- Open TurnPlay once after updating, so your phone registers again.
Purchases and ads
When do ads appear?
The first 21 days after installing are ad-free. After that, an ad may appear between finished games, never during a game, a tutorial or pass & play. You can change your ad consent any time under Settings → Ad privacy options.
How do I remove ads?
Go to Settings → Remove ads. It is a single purchase, not a subscription, handled by the App Store or Google Play. All games remain free either way.
I bought “Remove ads” but still see ads / I have a new phone
Tap Settings → Restore Purchases while signed in to the same Apple ID or Google account you bought it with. A purchase made on iPhone can't be restored on Android or the other way round.
How do I get a refund?
Payments are handled by Apple or Google, so refunds are requested from them: on iPhone via reportaproblem.apple.com, on Android via your Google Play order history.
Your data
How do I delete my data?
In the app: Settings → Delete my data. It removes your online profile, name, avatar, email, password and notification tokens straight away and resets the app on that phone. Can't open the app any more? Email privacy@mind-zone.net.
How do I report a player?
After an online game, open the result and tap Report player, or use the leaderboard. Names that break the rules are changed and cheating accounts are blocked.
Read more in our privacy policy and terms of use.